answers, with care

Frequently Asked Questions

Our base is 316L stainless steel — non-tarnish, hypoallergenic, and water-resistant. Gold and rose gold pendants are gold-plated and rose gold–plated respectively. Charms are crafted from mixed materials, all non-tarnish, durable, and hypoallergenic.

Store it dry. Avoid moisture, perfume, and lotions. Remove your piece before swimming or showering, and handle it gently. Cared for this way, it will stay beautiful for years.

316L stainless steel is highly tarnish-resistant. With proper care, your pieces will maintain their look for the long term.

Yes. All pieces are hypoallergenic and safe for sensitive skin.

We ship within the Philippines. Special orders for US shipments are available — please allow 3–4 weeks.

You'll receive a confirmation email after your purchase, and another once your order has shipped.

Please email support@chateaudedeux.com as soon as possible and we'll do our best to help.

Please allow 2–5 business days for Metro Manila orders, and 7–10 business days for Provincial orders.

We accept GCash, UnionBank, BDO, Chase Bank, and HSBC. All available options are shown at checkout.

We accept returns within 30 days of delivery. The item must be undamaged and unworn, in its original condition. Approved returns are issued as store credit.

Email support@chateaudedeux.com within 30 days, including a clear photo of the item. We'll guide you through the rest.

We are online only. Every piece is sold and shipped directly from us — there are no physical stores.

For collaborations, press features, and brand partnerships, please reach us at media@chateaudedeux.com. We'd love to hear from you.

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